The most common issues with a phone camera are blurry photos, issues focusing the camera, or specks on the screen.
In either case, please ensure your camera glass is clean and free from dirt, dust, grime and scratches.
A safe method to clean this if it is dirty is with a soft cloth. Please ensure not to use an abrasive material as this may cause small scratches that will interfere with your picture quality.
Many phones require a tap on your screen to accurately focus on the correct part of the image. Please ensure you are tapping on the area you would like focus.
Please keep in mind that most phone cameras do not have macro (very close up) capabilities, and may have trouble focussing on very close objects.
Specks are often caused by dust. Please take a close look at the lens of your camera to determine if this is the case. This will also easily be dislodged by shaking the phone.
Please note, if dust has gotten into the unit due to an unauthorised repair, or opening of the phone, your warranty may be affected.
If you are still experiencing issues, please contact our Support Team via your Kogan.com account and we will be able to assist you further. Please be sure to pass on examples of the issue you are experiencing.