Wi-Fi connection or speed issues can happen for a range of reasons.
Distance and obstacles: Often times, it may simply be that your device is located too far from your router to receive a strong, stable connection. Obstacles between the device and the router can severely impact signal strength, especially if there is a microwave between the two.
Signal type: Please note, if your router has both a 2.4GHz signal and a 5GHz signal, the 5GHz signal will have a shorter range, so be wary of this when you are moving around.
Age: Some Wi-Fi routers do weaken over time, so you may want to look into replacing your router after a few years, or look into the suitability of range extenders in your home.
Range extenders: If you are connected to a range extender and are showing full bars of connection, you may still experience data issues if the connection between the range extender and the router is poor, as your connection bars are just to the device and not related to the actual data coming through.
Wi-Fi chips: Wi-Fi detection chips in different devices can be different strengths and may also affect your connection.
Service Outages: If you are noticing that this is happening with a particular service such as YouTube or Netflix, it is quite possible that they may be experiencing a server error which can only be resolved by the specific service. Oftentimes, they will undergo maintenance which can take the service offline for some time.
Network Outages: Some network providers simply experience outages from time to time and this is quite unfortunate.
If you believe you may be affected by an outage, please check with your network provider.
Here are a few quick links:
OPTUS: https://www.optus.com.au/about/network/service-status
TELSTRA: https://outages.telstra.com.au/
IINET: https://www.iinet.net.au/status/
IPRIMUS: http://systemstatus.iprimus.com.au/
TPG: https://www.tpg.com.au/servicestatus.php?timeframe=now
DODO: http://systemstatus.dodo.com.au/
AUSSIE BROADBAND: https://www.aussiebroadband.com.au/support/
There are a few things to try to help fix or aid some Wi-Fi connection issues.
- Restart your modem/router, or both if you have separate units.
- Reconnect any range extenders that may be in use
- Restart the device that is having issues
- Try moving the device closer to the source
- If you cannot connect at all, double check that all passwords are correct
- If you can connect but are getting weak or slow data, try disconnecting the device from the network manually and reconnect
If you are still experiencing some issues with a device's connection following this, please contact our Support Team here and let them know what troubleshooting you have tried.