This article provides simple step-by-step instructions showing how to upgrade your TV firmware.
IMPORTANT: Please double-check that your TV product code is 'KALED65MU8010SZA'
Installing firmware on the wrong model TV will cause issues.
Your product code is located on the back of your TV as pictured:
The product code must read 'KALED65MU8010SZA' exactly.
If you're unsure about your TV product code, please contact our Support Team for assistance.
What you need: a USB memory stick and the firmware file
You will need a USB stick like this:
Please ensure that the memory stick is correctly formatted as 'FAT32' on Windows 'MS-DOS (FAT)' on Mac.
Next, you will need to download an upgrade file. Your 'KALED65MU8010SZA' has a firmware update available at the following link:
KALED65MU8010SZA Firmware Upgrade
Please right click on the file link and select 'Save link as...' or 'Save target as...'
How to install:
Copy the '.bin' file directly to the empty USB stick, ensuring not to place it inside a folder.
Turn the TV off at the wall power outlet.
Insert the USB into the port labelled 'USB1' on your TV.
The TV will restart automatically once it has finished installing, at which point the USB can be removed.
If you encounter any issues after the firmware update has been completed, please try performing a factory reset and then attempt to use the TV again.
Please feel free to contact our Support Team at any time during this process.