Regrettably, as we use couriers to deliver thousands of items each year, there is an unfortunate likelihood that some items may arrive damaged.
Along with our partnered couriers, we make every effort to ensure your item arrives in one piece.
In the event that an item does arrive damaged, we want to ensure that a replacement is provided in the quickest time possible. To do this, please contact our Support Team here and provide the following:
- Photos of the damaged item
- Photos of the packaging
- A copy of your Order Invoice
- Your current address
We normally ask that damaged in transit cases are reported within 3 days of receiving the item. Sometimes, certain circumstances may prevent you from contacting us within the 3 day period and, if this is the case, you are more than welcome to contact our Support Team for further assistance.