This guide is for identifying and resolving issues related to internet capable TVs
If your TV is either model,
Refer to the article 'WiFi Droupout During Standby' for related information.
Internet Not Working
Check your other internet connected devices to make sure the issue is local to your TV or all devices on your network. If the issue is related to your network being down, contact your Internet Service Provider (ISP) for more information.
When the TVs internet connection is not working the first troubleshooting attempt should be to restart and power cycle your TV. Some of the Smart TVs have the option to restart the TV from the settings menu.
To power cycle your TV; turn your TV into standby using the remote and then power off / unplug the TV at the wall socket. Attempt to turn the TV on again with the remote, this will drain the remaining power in the TVs circuit. Plug the TV back in and turn it on with the remote.
It is possible that the issue may be local to your router. Power cycle / restart your router in an attempt to resolve the issue.
Some stream-able content for your TV can require large bandwidth to stream smoothly at high resolutions. If multiple devices are using your network at the same time this could congest your bandwidth and cause buffering issues.
Depending on your internet connection type and your ISP you may experience slower internet speeds during peak hours of usage in your area. This could cause buffering issues.
Upgrading your internet plan to larger bandwidth may resolve issues related to network congestion.
WiFi Dropping Out
There are a few factors that can cause issues with your WiFi signal.
The distance from your router to your TV is important. If its too far the signal will be weak and prone to dropping out. Move the position of the TV or the router closer to each other to avoid this. If their positions cannot be moved then a WiFi extender may be a good option for extending the range of your WiFi network.
The signal strength of your router and TV can be affected by the objects surrounding them. If there are any dense objects such as metals between your router and TV move them to increase the signal strength.
Avoid positioning your router near any devices that produce large magnetic fields such as microwaves. This will cause dropouts in the signal when the device is used.
If there too many WiFi connected devices on your network this could cause congestion issues. Limit the number of devices or turn off any devices not being used to free up some bandwidth on your WiFi network.
If it is possible to run an Ethernet cable between your router and TV it is advised to do so. It will be a faster and more stable connection than your WiFi can provide.
It is possible that outdated firmware may be causing issues related to your internet connection. Refer to the 'Firmware Upgrades' section of the 'TV Troubleshooting Guide' to check if new firmware is available for your TV and how to install it.
Factory resetting your TV to its default settings may fix issues related to your internet connection. Note that doing so will erase any of your current settings, saved content and logged in accounts.
Refer to the 'Factory Reset' section of the 'TV Troubleshooting Guide' for information on performing a factory reset on your model of TV.
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Support Team with any queries - please note that a photo or video of the issue can assist with identifying and resolving the issue.