Kogan N300 4G LTE Modem & Wireless Router - (KA4GL270RTA) - Manual – Kogan.com Help Centre

Safety Information

This section contains important information about the operation of your device. It also contains information about how to use the device safety. Read this information carefully before using your device.

Interference with medical equipment

Follow rules and regulations set forth by hospitals and health care facilities. Do not use your device where prohibited.
Some wireless devices may affect the performance of hearing aids or pacemakers. Consult your service provider for more information.
Pacemaker manufacturers recommend that a minimum distance of 15 cm be maintained between a device and a pacemaker to prevent potential interference with the pacemaker. If using a pacemaker, hold the device on the side opposite the pacemaker and do not carry the device in your front pocket.

Operating environment

Avoid dusty, damp or dirty environments. Avoid magnetic fields. Using the device in these environments may result in circuit malfunctions.
Before connecting and disconnecting cables, stop using the device and disconnect it from the power supply. Ensure that your hands are dry during operation.
Place the device on a stable surface.
Keep the device away from electronic appliances that generate strong magnetic or electric fields, such as a microwave oven or refrigerator.
During thunderstorms, power off your device and remove all cables connected to it to protect against lightning strikes.
Do not use your device during thunderstorms to protect your device against any danger caused by lightning.
Ideal operating temperatures are 0°C to +40°C. Ideal storage temperatures are -20°C to +70°C. Extreme heat or cold may damage your device or accessories.
Keep the device and accessories in a well-ventilated and cool area away from direct sunlight. Do not enclose or cover your device with towels or other objects. Do not place the device in a container with poor heat dissipation, such as a box or bag.
To protect your device or accessories from fire or electrical shock hazards, avoid rain and moisture.
Keep the device away from sources of heat and fire, such as a heater, microwave oven, stove, water heater, radiator or candle.
Do not place any object, such as a candle or a water container, on the device. If any foreign object or liquid enters the device, immediately stop using it, power it off, and remove all cables connected to it. Then, contact an authorized service center.
Do not block device openings. Reserve a minimum of 10 cm around the device to dissipate heat.
Stop using your device or applications for a while if the device is overheated. If skin is exposed to an overheated device for an extended period, low temperature burn symptoms, such as red spots and darker pigmentation, may occur.
Do not touch the device's antenna. Otherwise, communication quality may be reduced.
Do not allow children or pets to bite or suck the device or accessories. Doing so may result in damage or explosion.
Observe local laws and regulations, and respect the privacy and legal rights of others.
Keep the device in a place with good reception. The distance between the device and other metal materials (such as metal brackets or metal doors and windows) should be greater than 25cm and the distance between the devices should be greater than 30cm.

Child’s safety

Comply with all precautions with regard to child’s safety. Letting children play with the device or its accessories may be dangerous. The device includes detachable parts that may present a choking hazard. Keep away from children.
The device and its accessories are not intended for use by children. Children should only use the device with adult supervision.

Accessories

Using an unapproved or incompatible power adapter, charger or battery may cause fire, explosion or other hazards.
Choose only accessories approved for use with this model by the device manufacturer. The use of any other types of accessories may void the warranty, may violate local regulations and laws, and may be dangerous. Please contact your retailer for information about the availability of approved accessories in your area.

Power adapter safety

For pluggable devices, the socket-outlet shall be installed near the devices and shall be easily accessible.
Unplug the power adapter from electrical outlets and the device when not in use.
Do not drop or cause an impact to the power adapter. If it is damaged, take it to an authorized service center for inspection.
If the power cable is damaged (for example, the cord is exposed or broken), or the plug loosens, stop using it at once. Continued use may lead to electric shocks, short circuits, or fire.
Do not touch the power cord with wet hands or pull the power cord to disconnect the power adapter.
Do not touch the device or the power adapter with wet hands. Doing so may lead to short circuits, malfunctions, or electric shocks.
If your power adapter has been exposed to water, other liquids, or excessive moisture, take it to an authorized service center for inspection.

Overview

1	Power Indicator	• On: The router is powered on. • Off: The router is powered off.
2	Wi-Fi/WPS indicator	• Steady on: Wi-Fi turned on. • Off: Wi-Fi turned off.
3	Network mode indicator	• Steady cyan: Connected to an LTE network. • Steady green: Connected to an Ethernet network. • Steady red: The SIM card is not recognised, the PIN has not been entered or the PIN verification failed. Failed to connect to a mobile network or an Ethernet network.
4	WPS indicator	• Blinking: A WPS connection is being set up.
5	WAN port	• Steady on: WAN port is connected to a LAN device or an Ethernet port. • Blinking: Data is being transmitted through the WAN port. • Off: WAN port is not connected to a LAN device or an Ethernet port.
6	LAN Port	• Steady on: LAN port is connected to a LAN device or an Ethernet port. • Blinking: Data is being transmitted through the LAN port. • Off: LAN port is not connected to a LAN device or an Ethernet port.
7	Power Port	Connect to compatible power adapter.
8	External Antenna Port	Connect to external antenna after remove the cover.
9	Reset Button	Restoring the default settings of the router will erase all previous settings. When the router is powered on, use a sharply pointed object to press and hold for about 3 seconds until Network mode indicator is blinking to restore the router to its factory settings. After the factory defaults are restored, the router will restart automatically.
10	WPS Button	Press and hold for 2 or more seconds until blinking to active WPS connection when Wi-Fi is turned on.
11	SIM Card Slot	Install a standard SIM card to access the Internet via an LTE data connection.
12	Power Button	Press and hold for about 3 seconds to power the router on or off.

Installation

Accessing the Internet using an LTE network

Step 1: Installing the SIM card

Insert the SIM card into the card slot. Ensure that the beveled edge of the SIM card aligns with that of the card slot.

Note: Do not remove the SIM card when it is in use. Doing so will affect the performance of your router and data stored on the SIM card may be lost.

Step 2: Connecting cables

To prevent interference caused by radio signals, place the router at least 1 meter away from telephone and other electrical devices.

Once connected to a power outlet, the router automatically powers on.

Power adapter
Computer
Laptop, tablet or smart phone

Computers, laptops and other devices can be plug into the router via the LAN ports using an Ethernet cable.

Accessing the Internet using Ethernet

Connect the router to a wall-mounted Ethernet port or an ADSL modem for Internet access.

To prevent interference caused by radio signals, place the router at least 1 meter away from telephone and other electrical devices.

Once connected to a power outlet, the router automatically powers on.

Power Adapter
Computer
Laptop, tablet or smart phone
port on the wall or connection from modem

Setting up a Wi-Fi Connection

Make sure your client (computer, tablet or smart phone) also supports Wi-Fi.

Step 1: Enabling Wi-Fi on the Router

When the Wi-Fi indicator is steady on, the Wi-Fi function of the router is turned on.
For details about how to manually enable or disable the Wi-Fi function, refer to the WLAN settings section of the help information on the web management page.

Step 2: Recording the SSID and Wi-Fi key

The default SSID and Wi-Fi key are printed on the router at the back of label.

To prevent unauthorized parties from accessing your Wi-Fi network, it is recommended that you change the SSID and Wi-Fi key from time to time. For details, see the help information on the web management page.

Step 3: Setting up a Wi-Fi connection on your client
Method 1: Setting up a Wi-Fi connection manually

From your Wi-Fi enabled client, scan for wireless networks in your area.
Connect to the network name that matches the SSID found on the device label.
When prompted for password, enter the Wi-Fi key found on the device label. (The Wi-Fi key is case sensitive). Your client will notify you when it is connected.

Method 2: Setting up a Wi-Fi connection through WPS

If the client supports WPS, you can set up a WPS connection as follows:

Ensure that Wi-Fi is enabled on the client.
Press and hold the WPS button for 2 or more seconds, the Wi-Fi indicator then starts blinking.
Activate the WPS connection on the client in 2 minutes.
For instructions about how to enable a WPS connection on the client, see the client’s user guide.

Configuring your Router

After a client is connected to the router through Wi-Fi or LAN port, launch a browser on the client and visit http://192.168.L254
Enter the user name and password to log in to the web management page. The default user name and password are printed on the back of the router.

Follow the quick setup wizard to check or set network connection parameters step by step. For details, see the help information on the web management page.

To protect your account, change the password after your first login. For details, see the help information on the web management page.
If you modify the SSID and Wi-Fi key, you must set up the Wi-Fi connection on the client again.
Once you are done, try opening a web page on the client to verify whether you have Internet access.

Cleaning and Maintenance

During storage, transportation, and operation of the device, keep it dry and protect it from collision.
Keep the device and accessories dry. Do not attempt to dry it with an external heat source, such as a microwave oven or hair dryer.
Do not expose your device or accessories to extreme heat or cold. These environments may interfere with proper function and may lead to fire or explosion.
Avoid collision, which may lead to device malfunctions, overheating, fire, or explosion.
If the device is not going to be used for an extended period of time, power it off, and remove all cables connected to it.
If anything unusual occurs (for example, if the device emits smoke or any unusual sound or smell), immediately stop using it, power it off, remove all cables connected to it, and contact an authorized service center.
Do not trample, pull, or excessively bend any cable. Doing so may damage the cable, causing the device to malfunction.
Before you clean or maintain the device, stop using it, stop all applications, and disconnect all cables connected to it.
Do not use any chemical detergent, powder, or other chemical agents (such as alcohol and benzene) to clean the device or accessories. These substances may cause damage to parts or present a fire hazard. Use a clean, soft, and dry cloth to clean the device and accessories.
Do not place magnetic stripe cards, such as credit cards and phone cards, near the device for extended periods of time. Otherwise the magnetic stripe cards may be damaged.
Do not dismantle or remanufacture the device and its accessories. This voids the warranty and releases the manufacturer from liability for damage. In case of damage, contact an authorized service center for assistance or repair.

Troubleshooting

Issue	Solution
Router not on	Ensure the router is plugged into a working power socket. Press the power button to attempt turning the router on.
Router in on but internet not working	Ensure that your internet service provider is not experiencing any issues in your area. Make sure all cables are connected correctly. Restart the router by pressing the power button, waiting 10 seconds and turning the router back on.
Poor WiFi reception	All end device have a limited range depending on their WiFi technology. Move closer to the router or reposition the router to a better position for your use case. Ensure the router is position away from objects that would cause obstruction to the signal path. Ensure the router is not positioned near devices that produce large electromagnetic fields, i.e. Microwave
No signal on LTE network	Ensure the SIM card is inserted correctly and has a valid active account attached to it. Insert the SIM card into another device (i.e. Phone) to ensure you are receiving a strong signal from your LTE provider.
Forgotten WiFi password	Login into router configuration through a web browser using http://192.168.1.254 and change the WiFi password
Forgotten router login credentials	Reset the router to by pressing and holding the reset button until all the lights on the router flash. Given the router several minutes to reset. Login in to the router configuration through a web browser usinq http://192.168.1.254 with the default credentials printed on the back of the router.