As we source these internationally, we will occasionally check the packaging to ensure that all products we supply are correct and in full working order.
This is part of our quality assurance process and involves opening the manufacturer seal to properly examine the contents of the package.
Whilst we realise it would be disconcerting to have your phone arrive as it did, we are confident that just the quality assurance seal itself has been impaired.
Rest assured that your new handset is fully covered under warranty should you have any issues.