To find the firmware update article for your TV, please search your model number in our help centre.
The following video provides step by step instructions on how to perform a firmware update on your TV:
Depending on the model of your TV, you may be required to press a button on your remote or TV to start the installation (Step 7 as per video).
This will be stated in the firmware update instructions for your model of TV.
Alternatively, you can search your model number by pressing Ctrl + F on a PC or Command + F on a Mac to search the below table:
| MODEL | INSTRUCTIONS |
|
KALED19DVDVB, KALED19DVDVC, KALED24DVDZD, KALED40AF7000STA, KALED43KU8000SZA, KALED43MU8010SZA, KALED49KU8000SZC, KALED49MU8010SZA, KALED49UHDNSZA, KALED55KU8000SZG, KALED55KU8000SZH, KALED55KU8000SZJ, KALED55MU8010SZA, KALED65KU8000SZA, KALED65KU8000SZB, KALED65UHDNSZA |
Press and hold the power button on the TV |
|
KALED19EH6000DRA, KALED24DH5000VA, KALED28DVDVC, KALED28LH6000DRB, KALED32DH5000VA, KALED32DVDWB, KALED32EH6000DRA, KALED40GF7000DRA, KALED43JU8000ZE, KALED50JU8100VA, KALED55JU8000ZA, KALED55JU8100VA, KALED55KU8000UC, KALED55MU9500UA, KALED65JU8000QA, KALED75JU8000GA |
Turn the TV on at the wall, no button needs to be pushed |
|
KALED32QH7000SKA, KALED40QF7000SKA, KALED43JU8000ZA, KALED43JU8000ZC, KALED43XU9010SKA, KALED50XU9010SKA, KALED50ZU9010SKA, KALED58XU9010SKA, KALED58ZU9010SKA, KALED75XU9010SKA |
Plug the TV back into the power source. Turn the TV on with the power button on the remote |
|
KALED32SMTZC, KALED32SMTZD, KALED423DSMTZA, KALED43SMTZA, KALED43UHDZA, KALED43UHDZB, KALED49SUHDZA, KALED553DSMTZA, KALED553DSMTZB, KALED55UHDZA, KALED65UHDZA, KALED65UHDZB |
Press and hold the 'VOL +' button on the remote. Keep holding this button whilst turning the TV back on at the power source |
|
KALED49KU8000SZA, KALED49KU8000SZB, KALED55KU8000SZA, KALED55KU8000SZB, KALED55KU8000SZC, KALED55KU8000SZD, KALED55KU8000SZE, KALED55KU8000SZF, KALED55UHDZF, KALED65CUHDUA, KALED65JU8000ZA, KALED65KU8000SZC, KALED65UHDUA |
Continuously tap the power button on the TV |
|
KALED49MU9000SZA |
Continuously tap the 'VOL +' button on your remote |
|
KALED55CUHDUA |
Press and hold the 'MENU' button on the TV |