Updating or reinstalling your TV's firmware can resolve many common issues.
To update your TV's firmware:
- Find your TV's product code. This is usually on a sticker on the back of your TV and typically starts with KALED or KAQLED.
- The serial number for your TV may be very similar to the model number. Make sure you note down the model number not the serial. An example is shown below:
- Model number: KAQLED85XQ98JSTA
- Serial: KAQLED85XQ98JSTA1234
- The serial number for your TV may be very similar to the model number. Make sure you note down the model number not the serial. An example is shown below:
- Search your model number in our help centre, and look for the article with your TV firmware.
- Follow the steps in the article.
The short video below shows the general process for updating a Kogan TV's firmware, which may not work with your TV. Refer to your TV's firmware article for the exact steps.
If you have any questions or concerns, please do not hesitate to Contact Our Customer Care Team.