If your TV supports 4K content, there may be additional setup steps required depending on the content you wish to view. Below are three common settings that may need adjustment in order to view 4K content.
HDMI 2.0 and 2.1
Broadcasting 4K content from services such as Foxtel, Netflix and YouTube through hardware such as a Chromecast, relies on a HDMI 2.0 connection with HDCP 2.2 enabled. This allows for content up to 4K at 60Hz.
HDMI 2.1 allows for content up to 4K @ 120Hz.
Both the Media hardware and the TV must support the same standard to be compatible with each other.
Ensure the HDMI cable utilised is capable of at least a HDMI 2.0 standard. Cheaper cables may only operate at a HDMI 1.4 standard and allow for a maximum resolution of 1080p.
HDCP is an anti-piracy measure that will generally only allow the output of content up to 1080p if it set to 1.4. In order to view 4K content with a HDMI connection, HDCP must be set to 2.2.
For our 4K TV range, this can generally be adjusted through the settings menu - for specific steps on enabling this, please refer to the relevant user manual.
HDMI EDID (Extended Display Identification Data) is a protocol for your TV to communicate with external devices over HDMI. Some of the 4K Kogan TV range has the EDID resolution set to 2K as default so external devices read this as the max resolution. EDID can be changed in settings to set the resolution to 4K.
The general path for changing EDID settings is 'Menu' -> 'Functions' - 'HDMI EDID'. This path varies for each TV, please refer to the TV user manual for more details.
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Support Team with any queries - please note that a photo or video of the issue can assist with identifying and resolving the issue.