To perform a factory reset of your Smart TV running Android 4.4 KitKat, please follow the steps below.
A factory reset resolves most software-related or operational issues, if you're unable to carry this out you can contact our Support team through the link at the bottom.
Please be aware that a factory reset will erase your current Google account, any downloaded apps and your current system settings.
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Use the navigational arrows on the remote to select the 'Apps' tab in the Smart TV view.
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Open the 'Settings' app.
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Scroll down to 'Backup & reset' and press the right arrow button on the remote once.
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Scroll down to 'Factory data reset', then press 'OK' on the remote control.
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Once selected you will receive a message informing you about the reset. Ensure that you remove any SD cards inside the unit before completing the factory reset.
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Scroll to the 'Reset TV' button and select it.
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You will receive a final warning message, select 'Erase everything' to begin the reset.
Please note that resetting the TV may take up to 10 - 15 minutes to complete.
If you continue to experience any issues, please feel free to contact our Support Team for further assistance.
This article applies to the following products:
- [KALED43SMTZA] Kogan 43" Agora Smart LED TV (Full HD)
- [KALED55UHDZE] Kogan 55" Agora 4K Smart LED TV (Ultra HD)
- [KALED32SMTZC] Kogan 32" Agora Smart LED TV
- [KALED43UHDZA] Kogan 43" Agora 4K Smart LED TV (Ultra HD)
- [KALED49SMTZA] Kogan 49" Agora Smart LED TV (Full HD)