To perform a factory reset, please follow the steps below.
A factory reset resolves most software-related or operational issues, if you're unable to carry this out you can contact our Support team through the link at the bottom.
Open the Smart TV view by pressing the menu button on the remote, and selecting "More Apps" in the bottom right corner.
Select the "System Settings" option.
Scroll down to "System" and then select "Reset."
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Support Team with any queries - please note that a photo or video of the issue can assist with identifying and resolving the issue.
This article applies to the following products:
- [KALED39SMTWA] Kogan Agora 39" Smart LED TV (Full HD)
- [KALED46SMTWA] Kogan Agora 46" Smart LED TV (Full HD)
- [KALED32SMTWA] Kogan 32" Agora Smart LED TV (HD)
- [KALED42SMTWA] Kogan 42" Agora Smart LED TV (Full HD)
- [KALED423DSMTZA] Kogan 42" Agora Smart 3D LED TV (Full HD)
- [KULED32SMTWA] Kogan 32" Agora Smart LED TV (HD)
- [KALED553DSMTZA] Kogan 55" Agora Smart 3D LED TV (Full HD)
- [KALED473DSMTZA] Kogan 47" Agora Smart 3D LED TV (Full HD)
- [KALED32SMTWB] Kogan 32" Agora Smart LED TV (HD)
- [KHLED423DSMTZA] Kogan 42" Agora Smart 3D LED TV (Full HD) - Presale Special
- [KALED32SMTWC] Kogan 32" Agora Smart LED TV (HD)
- [BNDLLED473DSMTZA] Kogan 47" Agora Smart 3D LED TV (Full HD) + 2 Pack Premium HDMI Cable
- [BNDLLED553DSMTZA] Kogan 55" Agora Smart 3D LED TV (Full HD) + 2 Pack Premium HDMI Cable
- [BNDLLED423DSMTZA] Kogan 42" Agora Smart 3D LED TV (Full HD) + 2 Pack Premium HDMI Cable
- [BNDLLED32SMTWC] Kogan 32" Agora Smart LED TV (HD) + Premium HDMI Cable
- [KALED55UHDZA] Kogan 55" Agora 4K Smart 3D LED TV (Ultra HD)
- [KALED423DSMTZB] Kogan 42" Agora Smart 3D LED TV (Full HD)
- [KALED32SMTZA] Kogan 32" Agora Smart LED TV (HD)
- [BNDL553DSMTHTP] Kogan 55" Agora Smart 3D LED TV (Full HD) Home Theatre Bundle
- [BNDL423DSMTHTP] Kogan 42" Agora Smart 3D LED TV (Full HD) Home Theatre Bundle
- [BNDL473DSMTHTP] Kogan 47" Agora Smart 3D LED TV (Full HD) Home Theatre Bundle
- [KALED553DSMTZB] Kogan 55" Agora Smart 3D LED TV (Full HD)
- [KALED32SMTZB] Kogan 32" Agora Smart LED TV (HD)
- [KALED65UHDZA] Kogan 65" Agora 4K Smart 3D LED TV (Ultra HD)
- [KALED42UHDZA] Kogan 42" Agora 4K Smart LED TV (Ultra HD)
- [KALED55SMTZA] Kogan 55" Agora Smart LED TV (Full HD)
- [BNDLKALED42UHDZAXBOK] Kogan 42" Agora 4K Smart LED TV (Ultra HD) + Xbox One Console with Kinect
- [BNDLKALED65UHDZAXBOK] Kogan 65" Agora 4K Smart 3D LED TV (Ultra HD) + Xbox One Console with Kinect
- [BNDLKALED55UHDZBXBOK] Kogan 55" Agora 4K Smart 3D LED TV (Ultra HD) + Xbox One Console with Kinect
- [BNDLKALED55SMTZAXBOK] Kogan 55" Agora Smart LED TV (Full HD) + Xbox One Console with Kinect
- [BNDLKALED42UHDZAXBO] Kogan 42" Agora 4K Smart LED TV (Ultra HD) + Xbox One Console
- [BNDLKALED65UHDZAXBO] Kogan 65" Agora 4K Smart 3D LED TV (Ultra HD) + Xbox One Console
- [BNDLKALED55UHDZBXBO] Kogan 55" Agora 4K Smart 3D LED TV (Ultra HD) + Xbox One Console
- [BNDLKALED55SMTZABXBO] Kogan 55" Agora Smart LED TV (Full HD) + Xbox One Console
- [KALED42SMTZA] Kogan 42" Agora Smart LED TV (Full HD)
- [KALED55UHDZC] Kogan 55" Agora 4K Smart 3D LED TV (Ultra HD)
- [BNDLKALED42UHDZACBL] Kogan 42" Agora 4K Smart LED TV (Ultra HD) + AV Cable Multipack
- [BNDLC-LED65UHDSB] Kogan 65" Agora 4K Smart 3D LED TV (Ultra HD) + Kogan Bluetooth Soundbar with Integrated Subwoofer
- [KALED55UHDZD] Kogan 55" Agora 4K Smart LED TV (Ultra HD)
- [BNDLAVKALED55UHDZD] Kogan 55" Agora 4K Smart LED TV (Ultra HD) + Bonus AV Cable Pack
- [BNDLAVKALED32SMTZB] Kogan 32" Agora Smart LED TV (HD) + Bonus AV Cable Pack
- [KALED65UHDZA-AG] Refurbished Kogan 65" Agora 4K Smart 3D LED TV (Ultra HD)