To perform a factory reset please follow the steps below using your remote (while in DTV mode):
Press the 'Input/Source' Button.
Press '2, 5, 8, 0' on the keypad of the remote.
Scroll down to "Reset All" and press "OK".
Select "Yes" and press "OK".
This will turn your TV off, completing the reset procedure.
Please turn your TV back on, and scan the channels again.
This article applies to the following products:
Your product code is located on the back of your TV as pictured:
If the above information has not helped with your query, please refer to our 'TV Troubleshooting Guide' for further assistance.
Alternatively, you are welcome to contact our Support Team with any queries - please note that a photo or video of the issue can assist with identifying and resolving the issue.