To remove the blockage in your coffee machine, please follow the steps below:
1. Push the brewing unit in again firmly, making sure it is securely connected to the coffee machine.
2. Close the side door.
3. Turn off the machine and restart it. You may need to disconnect the product from power physically to do this.
4. Once it has restarted, please wait until the main menu appears.
5. Open the side door and remove the brewing unit.
You will find that it is no longer stuck.
If you have any further issues, please feel free to contact our Support Team by submitting a question below.