How do I Back Up and Restore Data on My Samsung Galaxy S5?

Backing Up Account

You must first sign in to your Google account via the setup wizard.

1. On the Apps screen, tap the 'Settings' cog and go to Accounts → Add account → Samsung account, and then sign into your Samsung account.

2. Go back into the 'Settings' option on the App screen.

3. Tap 'Cloud' and then 'Backup', tick the items to backup, and then tap 'Backup Now' → 'Backup'.

Performing a Factory Reset

1. Tap the 'Settings' cog on the Apps screen.

2. Tap 'Backup and reset' and choose 'Factory data reset.'

3. Tap 'Reset device' at the bottom of the screen.

4. When your device restarts it should be completely wiped and ready to set up again.

You will then be given the option to restore your data from your Samsung account.

Please feel free to contact our Support Team below at any time during this process.