A soft reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure that you have backed up any important files first.
To complete a soft reset, please follow the steps below:
1) Turn your phone on.
2) Open your 'Settings' app.
3) Go to General > Backup & Factory Reset > Factory Reset.
4) Once you accept all permissions, the phone will complete the reset procedure.
Your phone will restart once the procedure has been completed.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.