A soft reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure important files are backed up first.
Follow the instructions below to perform a Soft Reset:
1) Go to Settings > Backup & Reset > Factory Data Reset.
2) Proceed to follow the prompts in order to complete the reset.
Your phone will restart once the procedure has been completed.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.