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TV Troubleshooting Guide

Helpful Information for Resolving Issues with your Kogan TV

Contents

Factory Reset

Firmware Upgrades

User Manuals

Picture Quality

Wi-Fi

Accessories

Common Fixes

Frequently Asked Questions

Factory Reset & Hard Reset - Always a good first step for basic problems

Factory resetting involves clearing data from the unit to restore it to the same condition as it arrived out of the box. This can resolve issues that have been caused by corrupted data.

Many smart TVs will have an option to perform a factory reset through the TV settings.

Consult your User Manual for further information.

Hard resetting, also known as power cycling, involves cutting the power from the unit and clearing the basic short-term memory that the unit holds. This can resolve issues caused by basic glitches.

1. Unplug the unit from the main power socket and leave it for 10-15 minutes.

2. Press and hold the power button (if your tv has one) for 5 seconds. If your TV does not have a power button, please skip this step.

3. Connect the TV to the power and turn it back on.

Firmware Upgrades - For software, audio, tuning and display issues

Updating or reinstalling the firmware in your TV can resolve many issues with your TV such as bootlooping/restarting, freezing, stuck on boot up, app problems, amongst other software or firmware related issues.

Search for your TV's product code (usually beginning with KALED) into the search bar at the top of your screen for specific firmware updates. Alternatively, locate your product code in the table below and click the link.

You can find your product code on a label on the rear of your TV.

Where can I find my product code/model number?

An instructional video for this process is available here:

Smarter TVs (or Android TVs) can also be updated with the instructions below:

TV & DVD Combo

KALED32EH6100DVA KALED24EH6000DVA

Kogan Agora Smart TV

KALED42UHDZA KALED55UHDZF KALED55KU8000SZA
KALED43UHDZA KALED65UHDZB KALED55KU8000SZB
KALED43UHDZB KALED32SMTZC KALED55KU8000SZC
KALED55UHDZA KALED32SMTZD KALED55KU8000SZG
KALED55UHDZB KALED43SMTZA KALED65KU8000SZA
KALED55UHDZE KALED49SMTZA KALED65KU8000SZC

Kogan Agora 3D Smart TV

KALED55UHDZC KALED423DSMTZA KALED473DSMTZA
KALED65UHDZA KALED423DSMTZB KALED553DSMTZA

Kogan Series 8 JU8000, JU8100 (Non-Smart)

KALED43JU8000ZD KALED43JU8100GA KALED55JU8100VA
KALED50JU8000QA KALED50JU8100VA KALED75JU8100GA
KALED75JU8000GA    

Kogan Series 8 KU8000, KU8100 (Non-Smart)

KALED65KU8000GA KALED75KU8000UB KALED65KU8100GA

Kogan Series 8 LU8010 (Smart TV)

KALED43LU8010STA KALED55LU8010STA KALED60LU8010STA
KALED43LU8010STB KALED58LU8010STA KALED65LU8010STA
KALED50LU8010STA KALED58LU8010STB KALED70LU8010STA

Kogan Series 8 MU8010, MU8510 (Smart TV)

KALED43MU8010SZA KALED65MU8010SZA KALED55MU8510SZA
KALED55MU8010SZA KALED75MU8010SZA  
KALED55MU8010SZB KALED75MU8010SZB  

Kogan SmarterTV XU9010 (Android TV, Smart TV)

KALED43XU9010SKA KALED58XU9010SKA KALED75XU9010SKA
KALED50XU9010SKA KALED65XU9010SKA  

Kogan SmarterTV ZU9010 (Android TV, Smart TV)

KALED50ZU9010SKA KALED58ZU9010SKA

Other SmarterTV (Android TV, Smart TV)

KALED40QF7000SKA KALED32QH7000SKA

Other Smart TVs

KALED40AF7000STA KALED32AH7000SZB KALED32AH7100STA

Other Non-Smart TVs

KALED40GF7100VA

User Manuals

Search for your TV's product code (beginning with KALED) into the search bar at the top of your screen for your specific user manual. 

You can find your product code on a label on the rear of your TV.

Where can I find my product code/model number?

You can find links to some of our manuals below:

 

Picture Quality 

Wi-Fi

Accessories

Common Fixes

Problem

Possible Solution

Poor picture and sound quality
  • Try a different channel
  • Adjust the antenna
  • Check all connections

No picture or sound in TV status
  • Try another channel
  • Press the TV/AV button
  • Make sure TV is plugged in
  • Check the antenna connection

No sound or sound is too low at maximum volume
  • Check the volume settings on any external speakers connected to your television
  • Adjust the TV volume accordingly
  • Check another channel or input
  • Check that MUTE hasn't been turned on

No colour, wrong colour or tints
  • Make sure the program itself is broadcast in colour
  • Select the picture menu, then adjust the colour and tint submenus

Picture rolls vertically
  • Check all connections

Blurred or snowy picture, distorted sound
  • Check direction, location and connections to your antenna
  • Issues may be caused by the use of an indoor antenna (poor signal)

Remote control malfunctions
  • Replace remote control batteries
  • Check battery terminals
  • Remote is out of range, move closer to TV
  • Remove any obstructions between remote and IR sensor of TV
  • Make sure the power cord to your TV is plugged in and turned on

Image is not centred on the screen
  • Adjust the horizontal and vertical position

"No Signal" on HDMI source
  • Test the device with a different HDMI cable
  • Plug the device into another HDMI port
  • Try a different device connected to the same cable and port
  • Perform a factory reset on your TV

Frequently Asked Questions

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