Helpful Information for Resolving Issues with Your Kogan TV
Contents
Factory Reset & Hard Reset - Always a Good First Step for Basic Problems
Factory resetting involves clearing data from the unit to restore it to the same condition as it arrived out of the box. This can resolve issues that have been caused by corrupted data.
- Factory Reset Non-Smart TVs, TV & DVD Combos
- Factory Reset Smart TVs
- Factory Reset SmarterTVs (Android TV, Smart TV)
- Factory Reset 3D and Z Series TVs
- Factory Reset Agora Smart TVs - Android 4.0 - Operating System Issues
- Factory Reset Agora Smart TVs - Android 4.4 - Operating System Issues
- Factory Reset LU8010 Series
Many smart TVs will have an option to perform a factory reset through the TV settings.
Consult your User Manual for further information.
Hard resetting, also known as power cycling, involves cutting the power from the unit and clearing the basic short-term memory that the unit holds. This can resolve issues caused by basic glitches.
1. Unplug the unit from the main power socket and leave it for 10-15 minutes.
2. Press and hold the power button (if your tv has one) for 5 seconds. If your TV does not have a power button, please skip this step.
3. Connect the TV to the power and turn it back on.
Firmware Upgrades - For Software, Audio, Tuning and Display Issues
Updating or reinstalling the firmware in your TV can resolve many issues with your TV such as bootlooping/restarting, freezing, stuck on boot up, app problems, amongst other software or firmware related issues.
Search for your TV's product code (usually beginning with KALED) into the search bar at the top of your screen for specific firmware updates. Alternatively, locate your product code in the table below and click the link.
You can find your product code on a label on the rear of your TV.
Where can I find my product code/model number?
An instructional video for this process is available here:
Smarter TVs (or Android TVs) can also be updated with the instructions below:
TV & DVD Combo
Kogan Agora Smart TV
Kogan Agora 3D Smart TV
Kogan Series 8 JU8000, JU8100 (Non-Smart)
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Kogan Series 8 KU8000, KU8100 (Non-Smart)
Kogan Series 8 LU8010 (Smart TV)
Kogan Series 8 MU8010, MU8510 (Smart TV)
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Kogan Series 8 NU8010 (Smart TV)
Kogan Series 8 RU8510, RU9210 (Smart TV)
Kogan SmarterTV XU9010, XU9210 (Android TV, Smart TV)
Kogan SmarterTV ZU9010 (Android TV, Smart TV)
Other SmarterTV (Android TV, Smart TV)
Other Smart TVs
Other Non-Smart TVs
User Manuals
Search for your TV's product code (beginning with KALED) into the search bar at the top of your screen for your specific user manual.
You can find your product code on a label on the rear of your TV.
Where can I find my product code/model number?
You can find links to some of our manuals below:
- Kogan Smart HDR 4K LED TV (Series 8 LU8010) - User Manual - (43", 50", 55", 58", 60", 65", 70")
- Kogan Smart HDR 4K LED TV (Series 8 MU8010, MU8510) - User Manual - (43", 49", 55", 65", 75")
- Kogan XU9010 4K LED SmarterTV™ (Android TV™, Smart TV) - User Manual - (43", 50", 58", 65", 75")
- Kogan ZU9010 4K LED SmarterTV™ (Android TV™, Smart TV) - User Manual - (50", 58")
Picture Quality
- Is my TV 4K? Why Doesn't My 4K TV Look 4K?
- Is Foxtel 4K Supported on My TV?
- Issues with General Image Quality or Clarity
- Dead Pixels/Mark on Screen - Kogan 40" Smart Full HD LED TV (Series 7 AF7010) (KALED40AF7010SZA)
- What is Your Stuck and Dead Pixel Policy for LED TVs, Monitors and Digital Photo Frames?
Wi-Fi
- Wi-Fi Troubleshooting Steps
- Why is my Smart TV having internet connection issues?
- SmarterTV WiFi Dropout During Standby
Accessories
- Code for Universal Remote
- How Do I Use My Android Device As A Universal TV Remote?
- Connecting your TV to a Soundbar or Sound System
- My remote is not working, how can this be fixed?
- How do I check if my Active 3D Glasses are working?
- How do I install the batteries in my Kogan SmarterTV Remote?
Common Fixes
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Problem |
Possible Solution |
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Poor picture and sound quality |
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No picture or sound in TV status |
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No sound or sound is too low at maximum volume |
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No colour, wrong colour or tints |
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Picture rolls vertically |
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Blurred or snowy picture, distorted sound |
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Remote control malfunctions |
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Image is not centred on the screen |
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"No Signal" on HDMI source |
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Frequently Asked Questions
- What is HDMI-ARC?
- What is HDMI CEC?
- What is HDMI-EDID?
- Why am I not receiving channels? Why is my TV signal weak? TV Reception Issues
- How do I record with my TV's PVR?
- How can I pair my remote with my Smarter TV for voice assistant?
- Why isn't my Bluetooth device connecting?
- How can I use my TV as a secondary display for my computer?
- Freeview - What Is It and How Can I Use It?
- I am getting the error "This device is not optimised for Netflix" when I try to download the Netflix app
- Can I Browse The Internet On My Android TV?