If you are having any issues with your remote, this page will help fix the issue.
To fix remote issues, there are three steps
- Replace the batteries and upgrade them if possible
- Test the remote using a phone
- If the remote is for a smart TV, re-pair your remote to your TV
Replace The Batteries
If you are expereincing issues with your remote, ensure your batteries are fresh.
If the remote is for a Smart TV and can be paired via Bluetooth, the batteries will deplete sooner than other batteries, so use lithium batteries if possible.
Test The Remote
Please follow the steps below to test your remote.
- Please remove the batteries from the remote, press and hold the power button for 5-10 seconds, then reinsert the batteries
- If that doesn't work, replace the batteries in your remote. Ensure you replace the batteries with unused batteries that are less than three years old, and do not mix different batteries. We recommend lithium-ion batteries to ensure the best performance and longevity
- Test the remote. If it is still not working, move to the next step
- If you have access to a digital camera that has a screen, or a phone that has a camera, turn it on and direct the remote at the camera's lens
Note: On an iPhone, please use the front-facing camera, as the rear camera will not show the light. - While looking through the camera, try pressing any of the buttons that are having issues and look for a flash of light. The flash is not visible to the naked eye, and can only be seen through the camera's display
If the remote is working, there will be a flash of light visible on the end of the remote, similar to that shown in the photos below.
If you see a flash of light and the remote is still not working correctly, or if you see flashes while you are not pressing any buttons, check to make sure none of the remote's buttons are stuck.
If no lights are appearing, and you have tried replacing the batteries, your remote may be faulty.
Replacement remotes for your TV may be available on our website here if your warranty has expired. Please contact support via your Kogan.com account for the availability of replacements, or possibility for ex-warranty repair.
If the remote is appearing to work correctly (lights appearing only when you press buttons) and the TV is still not responding, there may be an issue with your TV's IR receiver. As such we may need to have your TV assessed by one of our authorised repair agents.
If you have any further questions or concerns, please contact our Support Team with the results from the above test via your Kogan.com account.
Pairing Your Remote
Click on your remote below to open the appropriate steps.
To pair your remote:
- Pointing your remote towards your TV, within a meter distance, press the "back" and volume "-" buttons simultaneously for atleast three seconds.
- When the red indicator begins blinking on the remote, the remote is in pairing mode, so you can release the buttons.
- The screen will read "Connected" once the remote is paired.
If the remote is still not functioning normally, please Contact Our Customer Care Team.
To pair your remote:
- Press the Google Assistant button once.
- Press and hold the "Home" and "Left Arrow" buttons at the same time.
- The green light on the remote control will begin to blink, indicating the remote is in pairing mode. Press the Google Assistant button again.
- The sceen below will appear while the remote is pairing. Once pairing is complete "SUCCESS" will appear on the screen.
If the remote is still not functioning normally, please Contact Our Customer Care Team.
To pair your remote for the first time:
- Press the wheel on the remote control.
If your remote has already been paired, you can unpair and pair your remote:
- To unpair the remote, press the "Home" and "Back" buttons simultaneously, until a notification appears confirming that the remote has been disconnected.
- To pair the remote again, press the “Home” and “Back” button simultaneously for 5 seconds.
- The power button will blink red three times, the cursor on the screen will begin moving with your remote, and a notification will pop up in the top right corner of the screen confirming the magic remote is registered.
If the remote is still not functioning normally, please Contact Our Customer Care Team.
To pair your remote:
- Press the "back" and volume "-" buttons simultaneously for atleast 3 seconds, within a meter of the TV.
- When the red indicator begins blinking on the remote, the remote is in pairing mode, so you can release the buttons.
- Once it has been paired, it displays "Connected".
If the remote is still not functioning normally, please Contact Our Customer Care Team.
To pair your remote:
- During the first time setup, wait until the "Searching for accessories" prompt appears on the TV.
- Once there, place the remote close to the TV's IR sensor, then press and hold the red and blue buttons together at the same time for 5 - 7 seconds until a list under the "SmartTV-RC" appears.
- Once the"SmartTV-RC" option appears, press the "OK" button on the remote.
- The status on the list will change from "Pairing" to "Connecting", then to "Paired".
- The TV screen will then transition to the language selection screen. This will confirm the remote control pairing has been successful.
If the remote is still not functioning normally, please Contact Our Customer Care Team.
Your TV will work with the regular remote features straight without any setup, but to use the microphone you will first need to pair the remote with the TV.
Press and hold the 'left' and 'home' buttons simultaneously on the remote until the indicator above the microphone button starts blinking green.
Next, open Settings > Accessories in the TV's menu.
You will see the TV remote - simply select it and it will pair with the TV, enabling the voice control and microphone features.
The voice control can be accessed with the Google Assistant or microphone buttons, as highlighted in the images below.
If the remote is still not functioning normally, please Contact Our Customer Care Team.
If you have a smart TV and your remote is not pictured above, please Contact Our Customer Care Team.