Please follow the steps below to perform a factory reset of your phone, please note that this will wipe any user data currently stored on the handset, so we strongly suggest backing your phone up first.
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Turn off the phone.
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Hold the 'Power' + 'Volume Up' buttons.
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On the next screen with the heading of "no command", press the Power button to bring up the Recovery Menu.
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Use the 'Volume Down' button to scroll down to "wipe data/factory reset" and select it with the 'Menu' button.
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On the next screen use the 'Volume Down' button to scroll down to "Yes", and use the 'Menu' button to select it.
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After doing the factory reset, select "reboot system now" using the 'Menu' button.
This will complete the reset procedure.