Please ensure you have setup the IR sensor before attempting to use the remote with the Agora Smart TV HDMI Dongle.
To do this, please follow these steps:
1. Connect the IR sensor to the IR socket of the HDMI dongle.
2. Position the IR sensor in front of the TV.
You will need to make sure your remote for the HDMI dongle is always pointed directly at the IR sensor that you have setup when attempting to use it.