We have a firmware upgrade available for your 3-in-1 Lightning & micro USB OTG Flash Drive. This update is designed for both the 32GB and 64GB versions.
This firmware upgrade is only relevant for units purchased before the 11/02/2016, any units purchased after this date will have this firmware installed by default.
To upgrade the firmware of your flash drive, please complete the following steps:
Download the firmware from the following link:
Once the file has downloaded, right click on the folder and select 'Extract All'.
Once the extraction is completed, open the enclosed folder. You should see 4 files.
Insert the USB flash drive into a USB port on your computer.
Once the USB has been inserted, right click on the file named 'Tool' and select 'Run as Administrator'.
You'll see a window like the below appear, a few seconds after opening, one or more of the squares will light up green as pictured below.
Once this occurs, the firmware upgrade has been completed.
To use the USB flash drive with your iOS device, simply download the I-USB-Storer app from the App store and plug the Lightning adapter into the port on your device.
To use the device with your Android phone or tablet, there is no need to download the app, you can use the native file manager of your device.
Please feel free to contact our Support Team below if you have any further questions.