A soft reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure that you have backed up any important files first.
To complete a reset, please follow the steps below:
- Tap on the 'Settings' option.
- Choose 'Backup & reset'.
- Go to 'Factory data reset' and then select 'Reset Phone'.
- Choose 'Erase Everything' and the reset process will begin.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.