A hard reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure that you have backed up any important files first.
To complete a reset, please follow the steps below:
- Power the tablet off.
- Power it back on while holding the 'Volume Up' + 'Home' buttons until you see the Android Logo.
- Use the 'Volume Down' button until you reach 'Wipe data/Factory reset' and press the 'Power' button to select it.
- Select 'Yes - delete all user data' with 'Volume Down' and use 'Power' to confirm.
- Once complete, press the 'Power' button once more to reboot the tablet.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.