A hard reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure important files are backed up first.
1) Press and hold the 'Volume Down' button, and then press and hold the 'Power' button.
2) Wait for the screen with the three Android images to appear, and then release the 'Power' and 'Volume Down' buttons.
3) Press volume down to highlight 'Factory Reset', and then press the 'Power' button to select it.
Your phone will restart once the procedure has been completed.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.