A soft reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure important files are backed up first.
Please follow the steps below to perform a reset:
1) Tap on 'Menu' and go to 'Settings'.
2) Select either 'SD and Phone Storage' or 'Privacy'.
3) Navigate to 'Factory Data Reset' -> 'Reset Phone'.
4) Tap on 'Yes' to confirm.
Your phone will restart once the procedure has been completed.
If you continue to have any issues, please feel free to contact our Support Team for further assistance.