A soft reset can often fix many types of software performance issues such as battery life issues, freezing, overheating and other software glitches.
Please be aware that this process will erase any user data and applications currently stored on the unit, so ensure that you have backed up any important files first.
To complete a reset, simply follow the steps below:
- Press the 'Apps' button
- Tap 'Settings'.
- Select 'Backup & reset'.
- Touch 'Factory Data Reset'.
- Press 'Reset Phone'.
The phone will reset and start up again.
If you continue to have any issues, please feel free to contact our Support Team below for further assistance.