All of our products are sent using the most reliable courier and freight services available such as Australia Post (New Zealand Post for NZ customers), Toll, DHL, FastWay and FedEx amongst others.
In the unlikely event that your product is lost in transit, we will always help to rectify the situation for you.
For extra peace of mind, we offer Premium Freight Protection at checkout for a few extra dollars.
This guarantees the safety of your products in the unlikely event of this occurring.
If this were to occur, we would arrange for a replacement to be sent out to you as a priority.
To do this, please contact our Customer Care Team via your Kogan.com Order History.