All of our products are sent using the most reliable courier and freight services available such as Australia Post (New Zealand Post for NZ customers), Toll IPEC, DHL, FastWay and FedEx amongst others.
In the unlikely event that your product is lost in transit, we will always help to investigate and rectify the situation for you.
If you have been advised by the courier that your parcel has been lost, or if it has been more than 14 days since your order was dispatched, please let us know by Contacting Kogan.com Customer Service.
As we ship thousands of orders every day, we're not able to check up on the status of everyone's deliveries, so please we rely on you to let us know if an item hasn't arrived as expected.
For extra peace of mind, we offer Premium Freight Protection at checkout for a few extra dollars. You can read more about Freight Protection here: https://www.kogan.com/au/why-choose-freight-protection/
This guarantees the safety of your products in the unlikely event of this occurring.