If your delivery is taking longer than expected, the fastest way to get assistance is to contact your carrier directly and quote the tracking number (if available) to receive more detailed information about the delivery process.
Some couriers will help you redirect your delivery, and you can provide permission to deliver without a signature (for applicable items) if you will not be available on the day of the delivery.
You can also log into your account here to view the latest tracking updates on this order.
The courier's contact number will be provided in your dispatch confirmation email.
Please note: the timeframes outlined on our Shipping Guide are estimates only and can be affected by circumstances outside of the courier's control such as extreme weather, heavy road congestion and holiday periods. Remote deliveries are subject to local transport schedules and may encounter extended delays.