Like other brand smart TVs, the supplied remote control is not designed to cater for all 3rd party apps and may occasionally provide limited navigation control.
To help, we've created a video on how you can best navigate the Netflix app using your remote control at the link below:
Another option is using a wireless keyboard with a trackpad.
The vast majority of wireless keyboards that use a USB dongle should also be compatible with your Kogan Smart TV. We suggest the Microsoft Wireless All-in-One Media Keyboard.
This model has been tested with our Smart TVs and has made navigating Netflix and other applications incredibly easy!