You can follow the steps below to perform a factory reset of your phone. Please note that this will wipe any user data currently stored on the handset, so we strongly suggest backing your phone up first.
Turn off the phone.
Hold the 'Power' + 'Volume Down' buttons.
When the Kogan logo appears, let go of the power button and it will load "Factory Mode".
Use the 'Volume Down' button to scroll down to 'Clear eMMC' and use the 'Power' button to select this option.
The phone will wipe its data and reboot, completing the reset procedure.
It will take a bit longer to load on this next reboot as the phone sets itself up in the background.
Please feel free to contact our Support team by submitting a question through the link below if you have any issues.