At Kogan.com, we stand behind our product! That's why we offer a 14 Day Change Of Mind Guarantee on all Kogan, Fortis, Ovela, Certa, Estelle, Scharfen, Komodo, PawEver, Bubbli, Orbis, Ergolux, Trafalgar, Shangri La, Cookmaster, Bella Vita, Vostok, Kromo and Pestill branded products.
If for any reason you are unsatisfied with your purchase of a Kogan.com private label product, you can contact us within 14 days of taking delivery, and organise to return the product and receive account credit for the purchase price of your product (excluding initial delivery charges).
To qualify for our Change of Mind Policy, all products must be in new condition and be returned in their original packaging with all included accessories.
Where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and safety reasons), then no returns for change of mind will be permitted.
Please note as well that we do not offer a return for third-party items.
All purchases are covered by Warranty.