This article provides simple step-by-step instructions showing how to upgrade your TV firmware.
| Important: Please double-check that your TV product code matches 'KALED28XXXZA' exactly. Installing firmware on the wrong model TV will cause issues. |
Your product code is located on the back of your TV as pictured:
The product code must be identical to one of the product codes shown above.
If you're unsure about your TV product code, please Contact Our Customer Care Team.
You will need a USB stick like this:
Please ensure that the memory stick is correctly formatted as 'FAT32' on Windows 'MS-DOS (FAT)' on Mac.
Next, download the firmware file:
Please right-click on the file link and select 'Save link as...' or 'Save target as...'
To successfully update your TV's firmware, please follow these steps:
- Copy the file directly to the empty USB stick, ensuring not to place it inside a folder.
- Turn your TV off and disconnect it from power.
- Insert the USB into either USB port on your TV.
- Connect the TV to power and turn it on. The standby light should start to blink.
- After 30 - 60 seconds, the blinking will increase in frequency - this indicates that the firmware installation is complete.
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Turn off the TV at the wall socket and remove the USB stick.
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Turn the TV on again at the wall socket and follow the startup wizard.
If you have any questions or concerns about this process, please Contact Our Customer Care Team.