Monitors are very complex, and each model will use unique parts and components that will produce different colours, brightness, and contrast. Even the same model manufactured at different times may have a slight colour variation. Does colour variation mean there is an issue with your monitor? The answer is generally not, here are some steps you can try to get the colour displaying correctly.
Initial Setup Tips
There are various components and settings to check upon the first startup.
Confirm that the display cable is plugged in correctly and firmly at both ends of the cable between your monitor and device, some cables can cause discolouration and artifacts when they are not connected properly.
On your connected device open the display settings to adjust brightness and contrast. Each device is different so it is best to consult the manufacturers manual, Microsoft (Windows 10) Support or Apple Support as to if and how to adjust these settings.
Your monitor itself may have additional settings that can be changed on the screen itself. Refer to the User Manual For Your Product for any buttons to adjust the brightness and contrast to set to your desired viewing preference.
If your monitor does not seem like the display is correct even after these changes or you require assistance with the above please contact Kogan support.
Monitor Has Become Discoloured
Changing cables, changes in room lighting or new devices may cause the monitor display to appear differently. It is important to adjust for these changes by using the initial setup steps above.
If the monitor colour has changed the first step is to turn the monitor off at the power source for around 30 minutes to reset the monitor. If the reset of the monitor has not resolved the discolouration reset your connected device as the video source may be the issue.
Check Your Cabling
Confirm that the display cable is plugged in correctly and firmly at both ends of the cable between your Monitor and device, loose cables can cause discolouration. Exchange any cables that you are using with known good cables.
Reset The Monitor To The Factory Image Settings
Refer to the user manual for your product for any buttons to adjust the brightness and contrast to select the restore to factory defaults.
Remove Any Adapters To Test
If you are using a third-party adapter between the device and the monitor please try without the adapter in place. Please try connecting another device such as another PC or Mac, a gaming console and DVD or Blu Ray Player. If the colour has been corrected it is likely an issue with the adapter.
Check Your Device's Settings
If all the connections seem to be correct you may need to check that you do not require an update of your graphics drivers.
- Go to Settings (Windows + I) > Update & Security > Windows Update.
- Click Check for Updates
If the drivers are up to date please ensure that you have got the display settings on your device set correctly. Adjust the settings on your device to correct any colour changes if possible.
If your monitor does not display correctly after trying the above please contact Kogan support.