Brosa entered voluntary administration on 14 December 2022, with Kogan.com acquiring the Brosa goodwill, intellectual property, and stock, but not its leases or other liabilities, on 21 December 2022 (press release available here).
The Kogan Group is currently working to integrate the Brosa business, and is focussed on supporting those Brosa customers with unfulfilled online orders as well as re-establishing the Brosa business functions, including its customer service function. This complex process is expected to take several weeks.
Customers Who Have Yet to Receive Their Order
Customers with paid and as yet unfulfilled orders will be contacted directly by the Kogan.com team, via the email address associated with their Brosa order, over the coming weeks.
Customer Service and Other Enquiries
As we work to relaunch the Brosa business, the Brosa customer service team will be temporarily unavailable, though will return as soon as possible. The brosa.com.au website will also temporarily not be taking orders, though we will re-establish a functioning brosa.com.au as soon as possible.
General enquiries
General enquiries can be directed to brosa@kogan.com.au, where our team will endeavour to respond as soon as possible, though we do expect delays in the short-term, as we work to integrate the Brosa business.
Items dispatched before 21 December 2022
If your enquiry relates to product support for items dispatched before 21 December 2022, please note that we will be unable to provide assistance as this transaction was with the prior owners, Brosa Design Pty Ltd (Administrators Appointed) ABN 47 166 783 491 with KordaMentha the appointed Administrators. Customers falling within this category can access further information here. The Kogan Group acquired the Brosa brand on 21 December 2022.