Kogan Alexa Built-in Smart Watch Troubleshooting

• Clean the watch's charging contacts and the cable's charging contacts regularly. A small amount of isopropyl alcohol on a cotton bud or paper towel is a good option.
• Fully charge the smart watch, then restart it. If you have not used your watch before, or if it has not been used for a long time, it will not turn on because of over-discharge protection. The watch will need to be fully charged first.

Try the following steps:

1. Reset the watch.
2. Check if this watch is still paired to your smartphone, if it is, 'forget' the device and re-pair it.
3. Use the VeryFit App to search for the device:
   1. Navigate to 'Device', then press " + "
   2. Find the watch according to the MAC display on the watch, for example, C345, and bind it.

• Ensure you have turned on the VeryFit app, paired your device, and allowed the app to show notifications. If the app does not have the necessary permissions, no notifications will be shown. Consult your smartphone's manual to determine how to allow app notifications.
• Check that Bluetooth is turned on on your phone and that the watch and phone are paired.
• Check that the VeryFit app is allowed to run in the background. Some smartphones automatically stop apps from running in the background to conserve battery, but this will stop the connection to your watch. Consult your smartphone's manual to prevent apps from closing in the background.
• In your phone's settings, check that 'Do Not Disturb' mode, or equivalent, is not turned on. When 'Do Not Disturb' mode is turned on, your phone will not show notifications or vibrate.

• In the app store, check that you are using the latest version of the VeryFit app, and if not, update it.
• Check that you have a strong WiFi or mobile data connection.
• In your smartphone's settings, check that the watch is still paired to Bluetooth.
• Use Alexa in a quiet area, otherwise, it may not detect your speech.
• Ensure you are pronouncing words clearly.

• Follow the steps in the pairing section above to try re-pairing the watch.
• Open the sleep details section of your app, and refresh the data. If there are still issues, please try the following steps:
  1. Please reset the watch, remove it from the Veryfit App and pair it again.
  2. Check your smartphone is connected to the watch via Bluetooth.
  3. Uninstall and reinstall the App.
  4. Restart your mobile phone.

Please also provide feedback via the app so that we can investigate the issue.

To do this:

1. In the app, navigate to 'My'.
2. Tap 'Feedback'.
3. Check the upload log.
4. Describe the problem and fill in the contact email.
5. Click 'Send'.

Once this is completed, if you are still having any issues, please take a screenshot of your feedback and Contact Our Customer Care Team.

• The maximum Bluetooth connection distance of the product is roughly 10 meters. If this range is exceeded or there are obstacles, the watch may disconnect.
• The VeryFit app must be allowed to run in the background. Some smartphones automatically stop apps from running in the background to conserve battery, but this will stop the connection to your watch. Consult your smartphone's manual to prevent apps from closing in the background.
• Check that Bluetooth is turned on on your phone and that the watch and phone are paired.
• In your phone's app store, check you have the latest version of the VeryFit app and update it if necessary.